Right now you have an opportunity to take on an exciting and challenging role at Parallels. We are a private, profitable and rapidly growing global software company with offices in 14 countries. Discover a career you love and contribute to our continued success in leading the innovation of cloud services enablement and desktop virtualization. - Parallels has more than 100 patents granted or pending. Our Parallels Desktop for Mac software is the leader in enabling users to run Windows applications on a Mac without rebooting, with a 78 percent market share1 and is used by more than 50 percent of Fortune 200 companies. Parallels Hosting and Cloud Service Delivery solutions enable service providers to deliver and profitably grow hosting and cloud services for over 148 million small businesses worldwide. And that’s just the beginning. - Parallels offers a dynamic environment, generates more than U.S. $100 million in revenue and employs a global workforce of over 800 staff across the U.S., Europe and Asia. The company has grown more than 30 percent a year for the past five years. Parallels is also backed by leading VC firms including Bessemer, Insight Venture Partners and Intel Capital. - As part of this rapid growth, the company is looking for a Collections Specialist in Schaffhausen, Switzerland. - Collections Specialist - As a Collections Specialist, you will be responsible for performing commercial collections of Accounts Receivable by contacting customers for payment on their accounts via phone and email, as well as handling incoming customer inquiries, disputes and complex billing issues via phone or email. In addition, this position will be responsible for identifying and targeting collection efforts and referring past due accounts for bad-debt write-off and referring accounts to 3rd party collection agencies. - The position will be based out of our Swiss office in Schaffhausen. - Main Responsibilities - • Communicate by telephone and email about customer accounts receivable balances - • Maintain excellent customer service - • Perform collection procedures according to best practices established by Global Collection and Credit Manager - • Set and follow up on payment arrangements for customers who have become past due - • Team with customer sales & support teams to resolve account disputes - • Perform research and reconciliations on customer accounts - • Maintain collection notes for internal use - • Special projects as may be assigned - Required Skills - • Excellent communication and organization skills - • Understanding of billing process - • Customer service experience - • Proficient knowledge of MS-Office - • Desire and ability to learn and work in a fast-paced environment - Please send your resume and cover letter to jobs-eu@parallels.com including “Collections Specialist” in the subject line to ensure consideration. - Thank you for considering Parallels for an exciting, challenging and rewarding career!